Privacy Policy

Last updated: October 2026

1. Introduction

Welcome to Pure Drop Building Cleaning Services LLC ("we", "our", or "us"). We provide residential and commercial cleaning services across Dubai and the UAE. We are committed to safeguarding your privacy and ensuring your personal information is handled safely and responsibly.

2. Information We Collect

When you request a quote, book a cleaning appointment, or contact us through our website, phone, or WhatsApp, we may collect:

• Contact details: Name, phone number, email address, and WhatsApp contact details.
• Service location: Physical address, building/villa name, apartment number, and community in Dubai.
• Booking preferences: Service type, property size, preferred appointment schedule, and any special cleaning instructions.
• Technical data: IP address, browser type, device information, and browsing behaviour collected via cookies.

3. How We Use Your Information

We use your information to:

• Process and confirm your cleaning bookings and quote requests.
• Dispatch our cleaning team to your exact location safely and on time.
• Communicate booking confirmations, reminders, and service updates via WhatsApp, SMS, or email.
• Enhance our customer service, quality assurance, and satisfaction follow-ups.
• Comply with applicable UAE laws and regulations.

4. Data Sharing & Security

We do not sell, rent, or trade your personal information to third parties. We may only share necessary operational details with authorized cleaning personnel strictly for performing the scheduled service. We employ robust security measures to protect your data against unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or ask us to delete your personal details. To exercise these rights, please contact our support team at info.puredropcleaning@gmail.com.