Refund Policy

Last updated: October 2026

1. Cancellation & Rescheduling

We understand that schedules change. To accommodate our cleaning staff schedules, we kindly ask for advance notice:

• Advance Notice (12+ hours): You may reschedule or cancel your cleaning appointment free of charge up to 12 hours before the scheduled arrival time.
• Short Notice (Under 6 hours): Cancellations made less than 6 hours prior to the appointment or upon staff arrival at the premises may incur a late cancellation dispatch fee of AED 50 to cover staff transportation costs.

2. Quality Commitment & Follow-up

Because cleaning is an on-demand service, direct cash refunds are generally not offered once service is completed. Instead, we are committed to customer satisfaction: If you are dissatisfied with any agreed area cleaned, please notify us within 24 hours of service completion, and our team will review and address the specific disputed areas.

3. Pre-paid Bookings & Package Refunds

For prepaid package plans (weekly or monthly recurring plans), unused sessions can be paused or transferred to a future date. If you wish to cancel an active multi-session package before completion, refunds will be calculated pro-rata based on standard single-session rates for completed sessions, with the remaining balance returned to your original payment method within 7-14 business days.

4. Contact Us

For any questions regarding cancellations, rescheduling, or refund inquiries, please contact our support desk directly via phone at +971 56 217 0386 or email info.puredropcleaning@gmail.com.